SHIPPING & RETURNS

At Serumsly Beauty, your satisfaction matters to us. If you are not completely satisfied with your purchase, we are here to help.

Please review our return and exchange policy below.

Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy and applicable consumer protection laws.

For customers in the European Union and the United Kingdom, statutory consumer rights apply and take precedence over any conflicting terms in this policy.

Return Eligibility

To be eligible for a return, items must generally:

• Be unused and in their original condition.

• Be returned in their original packaging, where reasonably possible.

• Include proof of purchase or your order number.

For hygiene and safety reasons, opened or used skincare, cosmetic, and personal care products may not be eligible for return, except where required by applicable law or when the product is defective, damaged, or incorrect.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have been opened or used, where a lawful hygiene exception applies.

• Items clearly identified as non-returnable before purchase, where permitted by law.

• Gift cards and digital products, where applicable.

Nothing in this policy limits your statutory rights.

How to Request a Return

To initiate a return:

1. Contact us at [your customer service email] with your order number.

2. Explain the reason for your return.

3. Our team will review your request and provide return instructions.

4. Please wait for our confirmation before sending any item back.

Returns sent without prior authorization may experience processing delays.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Where required by law, refunds will be processed within the applicable statutory timeframe.

Exchanges

If you would like to exchange an item for a different product or variation, please contact us at [your customer service email].

Exchanges are subject to product availability. If an exchange is not possible, we may offer a refund or another appropriate solution.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, including:

• Your order number.

• A description of the issue.

• Clear photos of the item and packaging, where applicable.

We will assess the situation and arrange an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with applicable law.

Return Shipping Costs

For voluntary returns, customers may be responsible for return shipping costs, where permitted by law and where this was properly disclosed.

If an item is defective, damaged, incorrect, or otherwise covered by statutory consumer rights, we will handle return costs in accordance with applicable law.

Please contact us before returning any item to receive the correct return address and instructions.

Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped.

This does not affect any statutory cancellation or withdrawal rights you may have under applicable law.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: support_Serumsly@psicosavini.online

Serumsly Beauty — We're here to make your beauty shopping experience enjoyable.